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Designed for trainers, security professionals, and workplace supervisors, this qualification lets you deliver conflict management training across sectors like SIA security, retail, healthcare, and customer service.
Course providerHurak Learning
From £349.99 All inc
5.0(725 ratings)
3084 students enrolledThe Level 3 Award in Delivering Conflict Management Training is a nationally recognised qualification that enables you to teach conflict management skills to others. It’s designed for trainers, security professionals, and team leaders who want to deliver accredited conflict resolution training in sectors such as security, retail, healthcare, hospitality, and customer service.
By completing this award, you’ll meet the required standard to deliver Level 2 Conflict Management qualifications — including those needed for SIA licence-linked courses. Whether you’re looking to become a freelance trainer or add to your existing training portfolio, this qualification is a valuable step forward.
This qualification is ideal for individuals who want to become certified conflict management trainers. It's particularly useful for anyone delivering training in environments where managing conflict is part of daily operations, including security, healthcare, education, and customer service roles.
Typical candidates include:
If you already hold a recognised teaching qualification (like the Level 3 Award in Education and Training), this course allows you to expand your training portfolio and deliver accredited conflict management training in a range of sectors.
To enrol on the Level 3 Award in Delivering Conflict Management Training, you must already hold a recognised teaching qualification. The most common one is the Level 3 Award in Education and Training (AET), or an equivalent such as PTLLS.
If you don’t have a teaching qualification yet, you can take both the AET and this course as a combined package. Many learners choose this route to become fully qualified trainers.
You should also have good verbal and written communication skills, as you’ll be assessed on your ability to deliver engaging training sessions.
The Level 3 Award in Delivering Conflict Management Training is split into two units. Each unit has a different assessment method to test both your theoretical knowledge and practical training ability.
This unit is assessed through a multiple-choice exam. You’ll be given 1 hour to answer 30 questions and must score at least 20 correct answers to pass.
The exam can be taken:
This unit is assessed through an online, self-paced portfolio. You’ll complete all tasks through our Learning Management System (LMS).
The portfolio includes the following assessments:
You can complete all of Unit 2 online at your own pace with complete tutor guidance.
There’s no fixed timeframe; how long it takes to complete the course entirely depends on you. We’ve had learners finish everything in as little as 1 to 2 weeks, but the pace is entirely up to how much time you can commit.
You’ll start with Unit 2, which is completed online and self-paced through our Learning Management System (LMS). Once you’ve submitted all required tasks, you’ll be invited to take the multiple-choice exam for Unit 1. The MCQ assessment can be taken at one of our training centres or online, remotely, for an additional fee of £65.
You’ll have up to 12 months from your enrolment date to complete the qualification, giving you full flexibility to fit it around your schedule.
Completing the Level 3 Award in Delivering Conflict Management Training offers a range of professional and practical benefits, whether you're entering the training field or expanding your qualifications.
Upon successful completion of the course, you’ll receive the Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF).
This is a nationally recognised qualification regulated by Ofqual and accredited by Highfield Qualifications, one of the UK’s leading awarding bodies.
Your certificate is valid indefinitely — there’s no need to renew it or retake the course in the future.
Once you've completed the Level 3 Award in Delivering Conflict Management Training, you may want to expand your training portfolio even further. Here are some popular follow-up qualifications:
These additional qualifications allow you to teach a wider range of accredited courses and position yourself as a multi-skilled trainer.
Excelent ! Mr Abdiaziz the best!!!
I'm very happy to recommend everyone want to do the training for this company very good customer service the training excellent
Customer service is amazing, helped by hassan online
Self paced, great study material/content, highly recommend, and good customer support.
Hurak have been an exceptional business to deal with. Dhanush in particular was exceptionally helpful when dealing with a complicated enquiry. Hurak are efficient, helpful and effective, a great business to interact with
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Yes, you must already hold a recognised teaching qualification, such as the Level 3 Award in Education and Training (AET) or PTLLS.
Yes, the majority of the course, including all of Unit 2, can be completed online at your own pace. The final multiple-choice exam for Unit 1 must be taken either at one of our training centres or remotely for an additional fee of £65.
Yes, it's accredited by Highfield Qualifications and regulated by Ofqual. It's nationally recognised and meets the requirements for delivering Level 2 Conflict Management training.
You have up to 12 months from enrolment, but many learners finish within 4 weeks.
No, your Highfield certificate is valid indefinitely.
Yes, this course meets one of the requirements to deliver SIA-linked training that includes a conflict management unit.
Once you've completed and passed all assessment activities, receiving your certificate typically takes around 4 weeks. This duration allows for both internal and external quality assurance of your work.
